Refund Policy

Last Updated:  11/6/25

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At S Milburn Designs LLC, every item is handmade with care. We want you to love your purchase! If something isn’t quite right, please review our policy below.

 

Returns

If you are not completely satisfied with your purchase, please contact us at smilburndesigns@gmail.com within 30 days of receiving your order.

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To be eligible for a return:

• Your item must be unused, in its original condition, and in the original packaging.

• You must provide proof of purchase (such as your order confirmation email).

 

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

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Refunds

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that:

• Shipping costs are non-refundable.

• Customers are responsible for return shipping unless the item arrives damaged or defective.

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Exchanges

We’re happy to replace items if they arrive defective or damaged.
Please email smilburndesigns@gmail.com with photos of the item and your order number.

If an exchange is not possible (due to fabric availability or one-of-a-kind items), we’ll offer a comparable replacement or refund.

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Non-Returnable Items

Because our products are handmade, some items may not qualify for return or refund:

• Custom or personalized orders

• Sale or clearance items

• Digital downloads (if applicable)

 

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. If you’ve done this and still haven’t received your refund, please contact us at smilburndesigns@gmail.com.

 

Questions

If you have any questions about your order, please reach out to us at:
📧 smilburndesigns@gmail.com